HASH8.IO – PRIVACY POLICY

1. Information We Collect

1.1 Personal Information

While using our Services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, phone number, organization details, or other information ("Personal Information").

1.2 Log Data

Like many service providers, we collect information that your browser or device sends whenever you access our Services ("Log Data").

This Log Data may include information such as your computer or mobile device's Internet Protocol ("IP") address, browser type, browser version, app version, the pages of our Services you visit, the time and date of your visit, time spent on pages, and other diagnostic statistics.

We may use third-party services such as Google Analytics or Firebase to collect, monitor, and analyze this information.

1.3 Mobile Application Data

When using our mobile application, we may collect:

• Device identifiers (Android ID, UUID)
• Crash logs and performance data
• App usage information
• Installation logs

This information helps us improve app quality, stability, and functionality.

1.4 IoT Device and Sensor Data

For users of our IoT solutions, we may collect:

• Sensor readings (temperature, pressure, flow, GPS, etc.)
• Device events, alerts, and telemetry
• Installation-related information
• Diagnostics and troubleshooting logs

This data is required for device monitoring, reporting, and functionality.

2. App Permissions Used

Our mobile application may request access to the following device permissions:

• Camera: For QR code scanning, device documentation, or installation photos.
• Location (Approximate or Precise): For device installation, asset mapping, or detecting nearby devices.
• Storage/Media/Files: For uploading images, saving logs, or documentation purposes.
• Bluetooth: For discovering and pairing IoT devices.
• Network Access: For syncing data and communication with servers.

These permissions are used strictly for operational needs and not for background tracking or unrelated activities.

3. Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Like many sites, we use cookies to collect information. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Services may not function properly.

4. Communications

We may use your Personal Information to contact you with:

• Service-related updates
• Newsletters
• Alerts
• Marketing or promotional materials (only if you opt-in)

You may opt-out of marketing communications at any time.

5. How We Use Your Information

We use collected information to:

• Provide and operate our Services
• Improve functionality and performance
• Deliver IoT monitoring and analytics
• Support device installation and troubleshooting
• Communicate important updates
• Prevent fraud and ensure security
• Diagnose technical issues

6. Data Sharing and Third Parties

We may share data with the following:

6.1 Service Providers

• Cloud hosting partners
• Analytics providers (Google Analytics, Firebase)
• Crash reporting tools (Crashlytics)
• Customer support and notification services

6.2 IoT Ecosystem Partners

In multi-organization deployments, we may share limited relevant data with:

• OEMs
• Vendors
• Customer organizations
• Device installation teams

This is strictly for operational and support purposes.

6.3 Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws
• Protect our rights or property
• Prevent fraud or misuse
• Respond to lawful government requests

We do not sell personal information.

7. Data Retention

We retain your information only as long as necessary for:

• Providing Services
• Legal or regulatory compliance
• Troubleshooting
• Historical analytics

After this period, data may be deleted or anonymized.

8. Your Rights

Depending on your region, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent
• Restrict or object to processing
• Request a copy of your data (data portability)

To exercise these rights, contact us using the details below.

9. Data Deletion Requests

You may request deletion of your account or personal data at any time.

After verifying your identity, we will delete or anonymize your information in accordance with applicable laws.

10. Children’s Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we discover that a child has provided us with information, we will delete it immediately.

11. Security

The security of your Personal Information is important to us. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

12. Changes to This Privacy Policy

This Privacy Policy is effective as of the date above and will remain in effect unless updated.

We may update this policy from time to time. Changes are effective immediately upon posting on this page.

If we make material changes, we may notify you by:

• Email (if provided), or
• A prominent notice on our website or mobile application.